Customer Bill of Rights

 

Customer Bill Of Rights

 

1. You Have The Right To Courteous And Professional Treatment.

We pledge to treat you with respect and to value your time. We will do everything possible to make it easy to do business with us. We realize that our loyal customers are our most valuable asset and we will treat you as such.

2. You Have The Right To Honesty And Fairness.

We pledge to always deliver clear and accurate information to you 100% of the time. We will answer any questions you may have to the best of our ability in a straightforward manner without evasiveness or deception.

3. You Have The Right To Expect Value For Your Money.

We pledge to always price our products and services competitively. We promise that the value of our products and services will be equal to or exceed the price that you pay. You have the right to decide what products and services you want to purchase and you will not be pressured into making a decision.

4. You Have The Right To Be Free From Excessive Haggling.

Buying a car should not be as stressful as speaking in public; nor should it be a full-time job. We will not ask artificially high prices just to be in a better position to negotiate with you. We pledge to work with you in a direct and upfront manner to arrive at a mutually agreeable price as quickly as possible.

5. You Have The Right To Full Disclosure.

We pledge to answer your questions and offer clear and concise information about your purchase and financial arrangements. You will always receive copies of the documents that you sign.

6. You Have The Right To Speak Directly With Management.

We pledge to always have a manager available to address any questions or concerns that may arise before, during or after the sale. We want to keep the lines of communication open at all times with our customers. If a concern does arise, you can be certain that we will do our best to reach a timely and satisfactory outcome.

7. You Have The Right To World Class Customer Service.

Our objective is to deliver quality in everything that we do. Our 99% AAA Customer Satisfaction Rating was not an accident. Our dedicated work and loyal customers have helped make Subaru of Keene one of the most respected and preferred Subaru dealerships in New England. Our lifeblood is repeat and referral business. We want to convert our customers into our biggest fans. We strive to sustain the highest levels of Customer Satisfaction available anywhere in the automobile business and our results show it.

"You have my word and our commitment."

Michael Perry
General Manager
Subaru of Keene
888-466-1070
mperry@fentonautosales.com