Import Subarus into Canada

ATTENTION CANADIAN BUYERS

CALL 603-355-5000

Subaru of Keene is YOUR import a Subaru into Canada specialist.

Importing your Subaru from Subaru of Keene is fast, simple, and $$ rewarding.

At Subaru of Keene, New Hampshire, we've made importing a new or used Subaru from the U.S. to Canada simple and convenient. On average, our Canadian customers save thousands of $$ - (even after fees, GST/PST taxes and other costs) and our step-by-step process could save you even more. We handle all of your import paperwork - it's that simple! New Hampshire is also a sales tax free state. CALL 603-355-5000 x 115 and ask to speak to Mark Carey, our export specialist, or email him at mcarey@fentonautosales.com with your questions or requests. Due to the huge response, please include a daytime phone number.

IMPORTANT NOTICE:

FOR CERTAIN MODELS, DUE TO HIGH DEMAND AND LIMITED AVAILABILITY, IF THE SUBARU YOU ARE SEEKING IS NOT IN STOCK, WE WILL ORDER IT FOR YOU EXACTLY TO YOUR SPECIFICATIONS. CALL MARK CAREY AT 603-355-5000
FOR DETAILS AND TO LEARN HOW TO MAXIMIZE THE
FAVORABLE EXCHANGE RATE.

Check new inventory now
or

Save up to $10,000+ on a low mileage
Certified Pre-owned Tribeca
Benefits of a CPO Subaru.

The fact is that Subarus purchased in Canada simply cost more - in some cases, a LOT more. Let Subaru of Keene help you find the right car at the right price, whether new, Certified Pre-Owned or pre-owned. Our customers come from Ontario, Quebec, New Brunswick, Nova Scotia, and Newfoundland - many from major cities such as Toronto, Ottawa, Montreal and points east. Talk to Mark to find out how much YOU will save. After all, it's YOUR money. What's your savings threshold?

FREQUENTLY ASKED QUESTIONS:
	What Subaru vehicles meet import guidelines? UPDATE: All 2010 Subarus meet Transport Canada's List of Approved Vehicles Admissible from the United States. No additional maintenance modifications are required. Subaru of Keene stands ready to help you import your Subaru. Note: Transport Canada's list of 2010 cars is not up to date. All 2010 Subarus meet the immobilizer requirement. "As a Canadian, I have been investigating the benefits of importing a vehicle from the United States for a couple of years now. However, confusion and consequently concerns surrounded my decision to import. When I came across Subaru of Keene's web page, I was amazed at how well explained in simplified terms it was to bring a vehicle across the border. It was the easiest and by far best explanation of the importing procedure I have found in two years. WELL DONE! I called Mark Carey to ask about some options and he was happy to help me along the way. Congrats again on a wonderful web page and thanks for your help Mark!" Blair C
	How many times do I have to come down in order to get my Subaru? Only once - to pick your car up. The rest is handled over the phone and by email. You do NOT need to sign the paperwork we send to the border. Buying a Subaru from Subaru of Keene will be the best (and easiest) car buying experience you ever had. It is, quite literally, just one phone call away. Give Mark Carey a call at 603-355-5000 to find out how much you will save.
	What if I can't find the car or color I am looking for in your inventory? Subaru of Keene has over 150 new and pre-owned Subarus in stock. Not all of our inventory is listed on our website as deliveries are made weekly. IF we do not have the car/color in stock that you want, chances are we either have it coming or can trade with another dealer. Give Mark Carey a call, tell him what you are looking for, and let him take care of the rest.
	What happens at the border? Many of our Canadian customers are apprehensive about the import process. They may have heard stories about how difficult it is. IT CAN BE if the dealer doesn't know what they are doing. We specialize in helping Canadians save money by Importing Subarus into Canada. Please read the words from two of our customers below: 9/23/09 Dear Mark, I must admit that the buying experience has been perfect. My 2010 Legacy is already registered in Quebec and I have my license plate. The importing process was a child's play since all the documents were well prepared by Subaru of Keene. I worried too much for nothing! I got at the American border at 13h00 on Friday and all the paperwork was already there, so the border officer validated my ID and said ' Have a nice trip home '. I then proceeded to the Canadian border where they checked the U.S Transport compliance sticker on the car. The officer then looked at the car title and sale receipt to calculate the 5% TPS. I then paid the $ 220.00 RIV fees and that was it !!! I got back at home at 15h30 Friday. The next step was real easy. I faxed the "Recall Clearance Certificate" you provided to the RIV on Saturday morning and guess what...They emailed me the inspection form on Sunday morning! All I had to do was to go to my local Canadian Tire store to have the inspection done. It was a 5 minutes thing. Final step was to go get my Quebec license plate with the completed inspection form. They checked all the documents, calculated the provincial tax to pay and VOILA...They issued the immatriculation plate. All that's pending in the process is to get the Transport Canada compliance sticker and place it next to the U.S. one on the car. The RIV already send me an email telling that the sticker is in the mail. So the hole process could not be easier. Thanks a lot for this fantastic buying experience !!! I saved thousands of dollars and had a great time doing it! Regards. Rene Bolduc or this customer from New Brunswick "We crossed both borders around 2p.m. Friday (today) and the car drove brilliantly. No problems at the border, it went according to schedule. When we arrived at U.S. Customs they were breaking in an new agent so it required a little patience. They were very polite. They checked my driver's license or any photo id. They then checked the VIN on the vehicle and stamped the documents. The Bill of Sale is important to Canada Customs for tax purposes. The process took about 20mins but normally would take half that time. "At Canada Customs we simply declared we were importing a vehicle and they took the paperwork you provided along with a driver's license and asked whether the vehicle was equipped with air conditioning ($100 tax). The RIV fee was $200 and separate from the GST of 5% of the selling price converted to Can$. The conversion rate is the rate in effect when you cross the border, in spite of the fact you may have paid less when you purchased the car. In this case it was 1.07x the selling price. A form is completed which confirms title to the vehicle and confirms GST has been paid. "The RIV fee, when paid by credit card, speeds up the generation of Form 2 which comes from the Registrar of Imported Vehicles, either by mail or email if an email address is provided. Otherwise, you may wait 5-6 days for the mail. Upon receipt of Form 2, both Form 1 & 2 are taken to a local Canadian Tire store who are authorized by the province to perform the necessary inspection. Assuming there are no changes to be made to the vehicle, they stamp the form 2 and these are taken to the MOT for licensing. At this point, the PST of 8% is paid (again calculated at the rate used at the border)."
	What fees do I have to pay and how much savings can I expect? A summary of taxes and fees required are discussed here. Compare the results with your local costs and see why importing your Subaru into Canada from Subaru of Keene makes sense. You will get a whole lot more for a lot LE$$.
	Be aware that: The same $100 air conditioning fee you pay when buying a vehicle with A/C in Canada will be levied on your imported Subaru. The same 5% GST and Provincial PST you would be expected to pay when purchasing/registering a vehicle purchased in Canada would be paid on your imported vehicle, only you will be paying based on the U.S. purchase price, not the Canadian price - a significant savings! Canada charges an Import Vehicle Fee of $220.11 (Quebec) or $204.75 (any other Province). Duty fees. There is NO DUTY under NAFTA (North American Free Trade Agreement) on the Subaru Legacy, Outback, and Tribeca models because they are built in Lafayette, Indiana. A duty of 6.1% is required on Impreza and Forester models because they are built outside North America. Regardless, the savings on these popular models far outweigh the added duty.
	Are there any "hidden" fees? NO. The final price Mark Carey quotes will be the drive-away cost. Also, there is no sales tax in the State of New Hampshire and Subaru of Keene will provide you with a FREE 20 day temporary license plate to allow ample time for you to return home. You even get a full tank of gas and a Subaru of Keene hat! "Hello, Your website and pricing is very interesting. I'm Canadian, and starting to look to replace my 2005 Outback, with about 185,000 km. (Will probably pass it on to someone in the family). In my research, I see where Subaru is coming out with a diesel engine. Can you tell me when this will be available, and what models it will be on? As a high mileage driver, I am interested. FYI, I had a 2001 Outback which came to an untimely end. I was stopped at a traffic light, and was rear ended by mini van traveling at 75 kph (45+ mph) and pushed me into the car in front - no skid marks, she just didn't see the light. The Outback 'collapsed' in text book style. The car was a write-off, but thankfully I wasn't even scratched. The dealer here in Toronto sent the wreck out to Subaru Canada to analyze and it 'performed' exactly according to plan. For safety reasons alone, I would hardly consider another make."
	Can you deliver my Subaru directly to my home? Yes. Door to door delivery service is available through reliable, bonded and insured 3rd party transport companies. They would handle all of the import paperwork and deliver your vehicle directly to your home. Of course, it's more fun to pick your new car up in person - and it will save you money, too. Contact Mark for further details. We work very closely with Import Trader for door-to-door transport of your new Subaru from Subaru of Keene. Their rates are very reasonable and you will find them to be responsive to your needs. A Subaru of Keene Impreza Outback Sport transported to Toronto thru Import Trader and delivered to Canadian customer. Buy your Subaru at Subaru of Keene and Import Trader will deliver it to you anywhere in Canada. "I hope you had a pleasant summer. I'm writing to mention that a letter of mine, specifically mentioning your dealership, has been published in the current edition of "CAA Magazine". CAA is the Canadian wing of AAA. I wrote that letter in response to an article in the previous issue which appeared to me to understate the potential savings from importing a vehicle from the U.S., and to overstate the hassle involved. My own experience, I said, couldn't have been better in both respects and I attributed that in large part to Subaru of Keene. Letter follows... NO HASSLE You're doing a wonderful job revamping the magazine so that it appeals to more than just the London-Toronto corridor, and it has more timely and interesting articles as well. I am responding to Edward Kay's article, "Wheeling and Dealing" (spring 2008), and I can say from personal experience that he not only understated the "do-it-yourself" option that he mentioned briefly, but also overstated any hassle involved. Last November, we purchased a 2008 Subaru Forester in Keene, NH. The dealership not only confirmed that it would sell to Canadians but also would prepare and send the required paperwork, including the documentation for the Registrar of Imported Vehicles. No adjustments or upgrades of any kind were required. Even including duty, all taxes and inspection, we purchased the vehicle for almost $10,000 below the quoted price from my local Subaru dealership. Canadian dealerships, like so many other merchants facing parity, need to honestly justify their prices. Barry and Susan Barner
	Am I eligible for U.S. factory rebates and incentives? Subaru of America does not permit Canadian customers to take advantage of U.S. rebates and incentives, however, your savings are so significant you will still benefit from purchasing your Subaru from Subaru of Keene. You can save even more with a quality, low-mileage certified or pre-owned Subaru. Subaru of Keene has a large selection of these as well. Call Mark at 603-355-5000 to price out the perfect Subaru for you.
	Can you provide financing? We are unable to finance cars being imported into Canada. Many of our Canadian customers are either self-financed or seek financing through Canadian financial institutions. This would be similar to finding your own financing for a vehicle purchased in Canada. We provide your lending institution and your insurance company with the VIN number and any other important information they may need. When the vehicle is picked up payment is due in full by a certified bank draft (in U.S. dollars) or by wire transfer.
	What are my "up front" costs? That is the beauty of working with Subaru of Keene. Many U.S. dealers that export Subarus to Canada require a non-refundable deposit to hold a car followed by a "wire transfer" for all of the money up front before they will even start the paperwork. We DO NOT do that! All we require is a small, refundable credit card deposit. We will complete all of the paperwork and have it sent to the border long before you ever arrive. Only after you inspect and take possession of the vehicle do you pay the balance as noted above. This gives you total control and peace of mind as you can see from the email below. "Dear Mark, I can't thank you enough for your understanding when I had to cancel my order after losing my job. I know the paperwork had already been sent to the border and I fully expected to forfeit my $500 deposit. I can't even begin to tell you how surprised we were when you refunded my deposit even after I offered to let you have it for your effort. When my financial situation improves we will be certain to contact you and I plan on telling all of my friends what a class act Subaru of Keene is. Thank you, thank you, thank you." Jon R, Halifax
	Can I trade in my vehicle? Unfortunately, issues with vehicle titles do not permit us to accept international trade-ins. Most of our Canadian customers sell their cars locally and then purchase their new Subaru from Subaru of Keene. The exception would be cars that were originally purchased in the US with title in hand. Contact us for details.
	How does the warranty work? This is the # 1 concern by many of our Canadian customers. Be assured that Subaru of America has reciprocity with Canadian Subaru dealers for warranty work. If you think about it, it makes sense, especially since so many Canadians travel to the states - especially in the winter months. Been to Florida lately? Your car may either be returned to the U.S. for warranty repairs or the owner can have the car repaired by a Subaru dealer in Canada, pay for it in full, and submit the bill to Subaru of America for reimbursement (in U.S. dollars). Realistically, repayment takes about 6-8 weeks. (Please read testimonial below for an experience with this.) The Certified Pre-Owned Warranty by Subaru Added Security is the ONLY extended warranty plan supported by Subaru. Nobody knows or will take care of your Subaru like Subaru. "Mark, I was pleased to receive a reimbursement check for the first, and hopefully only, warranty claim I sent to Subaru of America after having repairs done on my Outback 2008 in Canada. It is the proof that warranty is honored for Canadian customers, as you mentioned when I bought the car. I called the Subaru of America Warranty Department in mid-September and was told the reimbursement process normally takes from 6 to 8 weeks. I was impressed with the quality of the tracking system they use; the customer service agent accessed the car file with the VIN number and was able to tell me they received my claim on August 3rd. Sure enough, the check dated September 30th, 2009 was mailed on October 2nd, a full 8 and a half weeks after Subaru of America received the claim. What is most important here is that the warranty is honored within a reasonable delay. I have been talking about my purchase at Subaru of Keene with many of my acquaintances. This proof that the warranty is honored may trigger them into buying a Subaru, especially since the exchange rate is currently very good for this type of transaction." Serge Delisle A happy Canadian customer of Subaru of Keene Serge was asked, "Were you repaid the entire amount or were you shorted based on a different labor rate?" He replied, " They paid the amount of the invoice, changed in US$ at the day of making the cheque. I lost around 15$ because of the exchange rate going down (or up depending on the side of the border). It could have been the reverse if the rate had gone the other way. There was no adjustment made for a different labor rate." "Hi Mark, Just a short note to let you know that my Impreza Outback Sport had a glitch...the gear shift would POP out of 3rd if I put the clutch in then out without holding the shifter. I brought it in to my dealer up here in Montreal...he informed me that YES that was a real issue, took the transmission off, replaced the parts, and put it all back together - all on warranty of course. They explained that the work and parts were covered by the warranty, however, that I had to pay up front and make a claim to Subaru of America (SOA). I called SOA and a customer service agent gave me a claim number and the FAX number to send my claim. She explained that once they received the copy of my bills (paid on my VISA), I would receive a refund from them and that it should take 2 weeks... SOA was really good... they organized it so that I could FAX my claim to a file that had already been opened in my name. The agent, Jennifer, found my file on her computer DATA base, checked my address and phone numbers...gave me a claim number. When I called in today, they found my file and claim using my name only and told me it was being processed. "Summary...all went great with the dealer...very competent...no hassles...bills are very detailed for the warranty stuff.... and Subaru of America was extremely courteous and pleasant. " P.S. I LOVE my SUBARU Impreza Outback Sport! What a great little model. It should be available in Canada!" - Phil H. "Mark, I was getting conflicting information here in Canada about warranty work so I called Subaru of America at 1-800-SUBARU3. They confirmed everything you said on your website about how the warranty would work and even suggested I call the local Subaru Service Manager (not sales person) to verify that they would do the work. I called the Service Manager and he again confirmed that they would do any warranty work on the car and that Subaru of America would reimburse me." - Sarah K.
	What paperwork is required to cross back into Canada? That's our job. We will prepare and provide you with all the necessary paperwork to complete the transaction at the border. Contact us for a complete list of required documents.
	Which border crossing should I use? Click here for a list of U.S.- Canada border crossing points. Be aware that the paperwork we prepare MUST arrive at the border crossing of your choice and be logged in at least three business days before you cross. Again, we take care of that for you.
	Do I need a passport to cross the border? Effective June 1, 2009, the Western Hemisphere Travel Initiative (WHTI) requires all citizens of the United States and Canada to have a passport or other accepted document that establishes the bearer?s identity and nationality to enter or depart the United States from within the Western Hemisphere. For Canadian citizens, a passport issued by the Government of Canada, a valid trusted traveler program card (FAST, NEXUS, or SENTRI), or an EDL. U.S. and Canadian children under the age of 16 will be able to present a birth certificate or other proof of citizenship.
	If we come down the night before, where do we stay? Not to worry. We have arranged special rates for our Canadian customers at a local hotel that offers a full, hot breakfast, athletic facilities, and a large swimming pool. Ask Mark for details and pricing.
	Where can I get more information? The BEST site to obtain up-to-date information is directly from the Canadian Government - Canadian Registrar of Imported Vehicles, an entire organization created to assist Canadians in importing cars back into Canada. When we have questions, we call the RIV directly at 1-888-848-8240. They are very helpful.
	How do I get started? Start shopping now, then CALL 603-355-5000 x 115 and ask to speak to Mark Carey, our import specialist, or email him at mcarey@fentonautosales.com with your questions. Please include a daytime phone number.

Canadian Customer Testimonials.

Hi Mark

When people made on-line comments about you being prompt and thorough, I can see now that they were telling the spot-on truth. I did receive all your emails. Thanks very much.

Barring unforeseen circumstances, I won't be buying a new Subaru anytime in the next year or two. This week was the first time I had seen your website. The request for the e-price was simply to satisfy my curiosity, and see how much cheaper buying from a Subaru dealership in New Hampshire would be. In the future, I'd very much like to get a newer model Subaru (09 or newer). When I do, you can bet I will be referring back to your website (which I've bookmarked) and I will contact you then. I did also send links of your website to two co-workers. Thanks again for the rapid response and the information.
Brent in Ottawa

10/15/09

"Dear Mark,
I would like to reassure all you future Canadian customers who may be nervous about buying from you, that everything went for us exactly as you explained on your web site. The purchase and importation of our 2010 Subaru Legacy into Canada has been an easy and enjoyable experience to my wife and I. She was quite nervous about it, especially about how it would go at the borders. But everything went so smoothly. And it was worth the effort as we saved nearly 4,000$ compared to Canada. With the Canadian dollar rising, the savings can be even greater. The way we were received and welcomed at Subaru of Keene was also a treat. Thanks to all the staff, including your General Manager who so kindly served us breakfast that morning. And finally, we just love our new Legacy, having driven it for almost 2,000 miles within the first week. The CVT is a charm. The car provides a quiet and comfortable ride. I can't wait to experience it this winter! Subaru of Keene has delivered an excellent car and provided great service. Thanks again."

Linda Lemay and Yves Vermette

So a week later, our Outback Ltd is licensed for the Canadian roads and ready for a trip to Florida. The simplest thing I can say is that aside from taking a short plane trip, this was the easiest car purchase we made. A special thanks to Paul Sucharzewski who looked after us all the way from Manchester until we headed off your lot towards Syracuse. The guys at your dealership are first class.

There were no...absolutely no issues at the border and we were probably 10 minutes with U.S. Customs and 15 with the Canadian Officers.

The Outback is terrific. Once we get to Florida, I'll send you a picture for your files/website.

Thanks again...and you may hear from us in May. My car comes off lease.

Trish and Graham Avery

Gentlemen: Arrived safely in Montreal on Monday. Had a great drive, the car was wonderful to drive and the colours this time of year were fabulous. A note of thanks to all. Your service and professionalism were very much appreciated. Mark a special thank you as the process at the border was as seamless as you described. It was a great comfort to work with a team that knows what they are doing and are prepared to provide the assistance necessary for a Canadian buyer to import a Subaru. My next step is to register/license the vehicle in Nova Scotia, but I do not anticipate any difficulty. Will keep in touch and I have no doubt that friends will be asking me about my experience and I will definitely recommend that they contact Subaru of Keene.

Lastly, please feel free to share this email with potential buyers, especially from Canada. Also should the occasion arise where a Canadian buyer would like to contact someone who has purchased a vehicle from you then by all means, you have my permission to provide my email address for them to contact me (If you do ? tell them to be sure to refer to Subaru of Keene in their subject line otherwise I may not open their email).

Thanks

B. Greig Horton

Hello Mark, Glenn, Dan,

I am back in St-Ferdinand and the drive back was as planned, uneventful.

Your paperwork was flawless and we went trough American Customs in about 10 minutes. Canadian Custom was just as easy if longer. 30 minutes to fill form one and pay for our tps, air conditioning tax and RIV. Again, the paperwork supplied was flawless. I guess Dan knows as much as he claims about this paperwork.

I am now back home and I still have 19 days on my New Hampshire temporary plate to do 2 inspections. A federal one which should be completed next Monday at the local Canadian Tire, and a maybe a provincial one.

As you recommend on your site, I gave an internet address on the RIV application so I should hear the needs of the provincial government insofar as inspections much sooner than the usual 5 or 6 days of return mail. If a provincial inspection is needed, I fell quite confident that it will be completed by the end of next week. If everything continues as planned, I will have used only 7 days of your 20 day temporary plate.

I am extremely satisfied with the car you found for me, which is exactly what I wanted. I am also impressed by the excellent service you offer. Even the hotel you recommended was a lot for the money, just like the car.

Since I change cars only every ten years, I won't see you soon but like they say in Star Trek, live long and prosper.
Suzanne says "Hi" and thanks for everything...
Vincent

Hi Mark,

Would it be possible to have am item delivered to you at the dealership and then I would pick it up when I get the Tribeca? My wife wants to order some clothes online from Pendleton . They will not deliver to Canada and we do not have a US address to sent it to. It's an odd request but if you could help that would be great.

Doug

Mark's reply - "Go for it :) "

Dear Mr. Perry,

"No words that can describe my experience with Subaru of Keene. As you know, I purchased a 2009 Subaru Forester and when I came down to pick it up, I happened to sit in a 2008 Tribeca in the showroom. I knew in my heart that I HAD to have that Tribeca. (This was 30 minutes before closing.) Your entire organization jumped into action. The Finance Manager and Mark Carey came in on their days off, recalled the Forester paperwork from the border, generated new paperwork, arranged financing for the price difference, prepared the car, and had me out the door the next morning to continue my vacation in the States.

"I will never forget the outstanding service I received from Subaru of Keene. I want to personally commend Mark Carey, your export specialist, for his work with me by phone, e-mail, and in person. He was professional, knowledgeable, and trustworthy. In fact, that really describes your entire organization. I will not hesitate to recommend Subaru of Keene to my friends and family. Thank you for making this the best buying experience ever."

Tony J. - Newfoundland

Subaru of Keene

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