Print

5 Reasons Why Vermonters Buy at Subaru of Keene

Welcome to Subaru of Keene
Serving Vermonters since 1983


Tour our new Eco-Friendly Facility
 
Subaru of Keene is a Regional Subaru Dealership and proudly serves Subaru owners from Vermont, New Hampshire and Massachusetts as well as other surrounding states. The map to the left shows where our Vermont customers came from in 2011. If you are wondering why, here are at least 5 reasons Vermonters come to Subaru of Keene to buy and service their Subarus. Why not you? Please call us at 888-466-1070 and learn more about what we can do for you today.

1. VALUE

ALL this and MORE at NO COST TO YOU

PRICELESS

Any dealer can beat another dealer's price by $100, but it's what happens AFTER the sale where the real differences take shape. Price is what you pay the day you buy your car. Value is your cost over the life of ownership. If you are price shopping other dealers or brands, consider BOTH PRICE AND VALUE and you will see why Subaru of Keene will give you a GREAT DEAL and the BEST VALUE for your money - GUARANTEED!

I am fairly new to the New England area and wasn't familiar with Subaru of Keene until my bank manager recommended them. She knew I was in the market for a new Outback. She said it was worth the extra drive to check them out. Prior to talking to my bank manager, I had only checked two dealers closer to me, but was discouraged by the limit inventory and the fact they had no manual transmission cars in the model and style level I wanted. (2.5i Premium with the all weather package). When I looked at Keene's website, I found exactly what I wanted so I called. The salesperson I spoke to was professional and courteous and willing to work with me. I warned him that I had at one time sold cars and that we would be speaking the same language. I made the hour and a half drive, traded in my 2003 Subaru and came home with exactly what I wanted at the price I wanted to pay. If they aren't close to you, don't let that stop you - they were worth the trip. Clancy Shuman
 
 

2. REPUTATION


How do you separate the hype from reality and how do you decide who you want to do business with? Who do you really trust?

At Subaru of Keene, our reputation is EVERYTHING! Our customers are very loyal and come back again and again. Check out the industry recognition and 3rd party customer reviews below and you will see why our customers come from all over Vermont (see map) to enjoy our world-class service.
 
  


Subaru of Keene is a 2012 Subaru of America Stellar Care Award Winner

Subaru of Keene earned the 2012 Stellar Care Award. To achieve this prestigious honor, a Subaru dealership must meet and maintain a long list of performance standards and objectives established by Subaru of America, Inc. and pass ongoing customer review.

What this means for you:

Exceptional Customer Care. From meet and greet to test drive to delivery, expect our sales team to demonstrate the highest level of care and performance.

Service Excellence. Strict Stellar Care standards ensure that your Subaru is handled by highly skilled, factory-trained technicians in a state-of-the-art facility with the most current diagnostic and repair equipment.

Comfort and Convenience. Our Sales and Service Departments must conform to Stellar Care cleanliness and comfort standards inside and out. You're more than a customer. You're our guest.

"Stellar Performer certification demonstrates the commitment our dealers make to serve the Subaru customers in their community," says Keith Tilton, Vice President of Customer Loyalty for Subaru of America, Inc. "The Stellar Performer certification program lets us work with our dealer network on an ongoing basis in an effort to improve all areas of customer care for Subaru owners. Completing and maintaining the program's requirements is demanding work for a dealership staff, but it's all in an effort to provide our customers with the best possible service."
 
 

Subaru of Keene - Named
  Among the
Top Subaru Dealerships in the Country

The Talk of the Town News Rating System is based on countless hours of research and almost 1 million online user reviews. Talk of the Town researchers spend thousands of hours monitoring all online ratings and feedback to calculate a fair and unbiased score. Subaru of Keene is one of only 6 Subaru Dealerships in New England  chosen for this award one one of only 39 in the country (out of 650 Subaru dealerships). 

 

Subaru of Keene - the ONLY AAA Approved Subaru Dealership Serving the Tri-State Area

Subaru of Keene was awarded this honor after an exhaustive examination process.  Our customers were surveyed for their opinion of our workmanship, facility, convenience and overall professionalism.  Subaru of Keene scored a 99% Customer Satisfaction Rating. You can trust Subaru of Keene for quality repairs or the purchase of your next car-hassle free! Complete details here.
 
 
Subaru of Keene is a DealerRater Certified Dealer

               
spaceYou check and depend on online reviews for restaurants, hotels, books and movies. Why not your car dealer? Everybody claims to be #1, but who do you believe? How do you break through all the hype? Subaru of Keene is a  DealerRater Certified Subaru Dealership. You can trust that the reviews shown are real, live, and unedited and are pulled directly from DealerRater.com, the most respected auto rating site on the web - because no matter what they claim, all car dealers are not created equal.


Award Winning Sales Staff
 
L to R: Scott Peabody, Anthony Mastronardi, Micheal Babineau, Kelly Barber (General Sales Manager - a Vermont native), Curt Finnamore, Kim Beers, Greg Castor, Brian Battersby, Michael "Bean" Wright

Our award-winning Sales Team, under the direction of Kelly Barber, is the most knowledgeable, personable, and enjoyable in the industry. We are a pet-friendly dealership that listens to your needs. Our goal is not to sell you a car but rather help you find the car you want. We treat our customers with respect and appreciation in an honest and straightforward manner. Reviews  from our New Hampshire, Vermont, Massachusetts, and Canadian customers bear this out.
 
 

3. SERVICE

At Subaru of Keene, Service is more than the name of a Department. It's instilled in everything we do, from the Community we live in to the customers we serve during and after the sale. A remarkable 93.3% of our customers who buy their car at Subaru of Keene service here! (The industry standard is 60%.)


Justin Tyler, Service Manager

Our award-winning Service Department, under the direction of Justin Tyler, will maintain your Subaru to the highest standards.Our exclusive, easy to understand A-B-C Service Schedule will help you maintain your car and avoid costly repairs.

"At Subaru of Keene we would rather maintain your car than do costly repairs," states Justin. "Preventative maintenance is typically under $100 and can save thousands in repair bills as your vehicle ages. With regular, inexpensive maintenance, we have seen our customers reach over 300,000 miles on their Subaru."

"I purchased a used vehicle from another dealer about a month ago and started having problems within a week. The car was taken back once and they were very rude and did a very poor job taking care of the problem. Wondering what to do I decided to go to Subaru of Keene and see if I could get an appointment to have it looked at. They kept my car there feeling that it was unsafe to drive and performed all inspections I needed to find out what was wrong with it. They explained everything to me and gave me advice on where to go from here. This place was amazing, all very friendly. They went above and beyond for me, (they didn't even tell me that I had to buy anything nor did they charge me for the inspection). I will be going there for service from now on and definitely for my next purchase." Tanya H.
 
 

4. CONVENIENCE AND TRANSPARENCY


The Subaru of Keene website gives you the "power of knowledge" with rich content to help you decide which Subaru is right for you. ePricing is available 24/7 on all of our new Subarus. Unlike some dealers, we don't hide our pricing or artificially inflate our used car prices to be in a better position to negotiate. We even show you how to get a good deal  and factors to consider when buying or leasing a new Subaru. From the comfort of your home, you can explore the Subaru of Keene website to:

Now that's convenience!

We publish and live by a very strict Code of Ethics/Customer Bill of Rights . In it, we pledge to always have a manager available to address any questions or concerns that may arise before, during or after the sale. We want to keep the lines of communication open at all times with our customers. If a concern does arise, you can be certain that we will do our best to reach a timely and satisfactory outcome. You have our pledge on that.
 
"I have to tell you how much I appreciate Mike Perry [Subaru of Keene General Manager] for the way that he goes above and beyond in customer service. When I purchased the car, Mike told me that he would be happy to switch cars with me every time I needed service (he lives nearby.) He has always honored that promise and I really appreciate him for it. He shows up at my door always at our agreed upon time, swaps me a nice, clean Subaru and then returns my car that evening cleaner than he got it and fully serviced. I couldn't ask for anything more.

The customer service that I have received from Subaru of Keene is more than I ever could have hoped for in a car company and I thank you very much for it." Jen Runyon.


5. COMMUNITY

The Fenton Family Dealerships support over 75 local charities through gift giving, volunteer work and sponsorships. The core groups we sponsor are the Keene Community Kitchen, Monadnock Humane Society, The Keene Family YMCA and Monadnock United Way. In addition, our Internet Manager, Mark Carey, serves on the Board of Directors for the Monadnock Humane Society.
 
 

WHAT CAN WE DO FOR YOU TODAY?


or call us at
888-466-1070

That Subarus are the # 2 most registered brand in Vermont? That's remarkable since there are only 5 Subaru models! Vermont is Subaru country and Subaru of Keene is the Subaru dealer of choice for Vermonters for the best price, selection, value and service.

Map represents where our Vermont
customers came from in 2011.

Source: Data Certified by ADP Client Services

Directions to Subaru of Keene
From Brattleboro  - 17 mi
Bellows Falls  - 21 mi
Springfield - 36 mi
Bennington - 55 mi
White River Junction - 61 mi
Norwich  - 68 mi
Rutland - 71 mi
Burlington - 150 mi

Hours

  • Monday: 8:00AM-7:00PM
  • Tuesday: 8:00AM-7:00PM
  • Wednesday: 8:00AM-7:00PM
  • Thursday: 8:00AM-7:00PM
  • Friday: 8:00AM-7:00PM
  • Saturday: 8:00AM-5:00PM
  • Sunday: Noon-4PM

 

Subaru of Keene's New Car Owners' Clinic

"Thank you for inviting me to your recent New Car Clinic. I drove 2 hours from Vermont to attend and what I learned about MY Subaru was worth the drive. In all the years I have been buying cars no other dealer has put on a clinic like this. Getting to meet your staff and seeing what my car looks like from underneath a lift was a highlight. Thank you for explaining how I can take care of my Subaru. Somehow I feel better 'connected' to my car. Valerie R.
P.S. The food was great, too. Thanks for the free touch-up paint."
 
 
 















Certified Pre–Owned Subaru Stellar Performer
Close